Return and Refund Policy

Effective Date: [September 19, 2024]

At DigitCrafts, we strive to ensure that our customers are satisfied with the digital products they purchase. However, due to the nature of digital goods, all sales are final. Please review our return and refund policy carefully before making a purchase.

1. Digital Products

All products available for purchase on DigitCrafts are digital and delivered electronically. Once the product is downloaded, we cannot offer refunds or exchanges. By completing a purchase, you agree to our no-refund policy.

2. Eligibility for Refunds

Refunds may be granted under limited circumstances:

If the digital product was not delivered (due to a technical issue).
If the file provided is corrupt or defective, and we are unable to provide a replacement.
If you were charged incorrectly due to a technical issue on our website.

In these cases, please contact us within 30 days of your purchase with details of the issue, and we will investigate your request.

3. Requesting a Refund

If you believe you qualify for a refund, please follow these steps:

Email us at [contact@digitcrafts.com] with your order number and a description of the issue.
Allow us up to 3 business days to review your request.
If approved, the refund will be processed, and a credit will be applied to your original method of payment.

4. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

You change your mind after purchasing the digital product.
You claim non-receipt of the digital product, but our system shows the download or delivery was successful.
You experience compatibility or usage issues due to outdated software, systems, or platforms that are not compatible with our products.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Phone/WhatsApp: (+1)900 223 8899
Email: [contact@digitcrafts.com]
Address: [128 City Road, London, EC1V 2NX, United Kingdom]